Students learn how to use course specific software to build cause and effect charts, prepare RCA reports and effectively communicate RCA findings. The course also covers the principles of gathering evidence, interviewing and facilitating an RCA with a team of participants. RCA skills and knowledge are reinforced with many “hands-on” exercises that allow students to apply the RCA method to real world problems. Upon successful completion of this course, students will have gained the skills to conduct an effective RCA and find solutions.At the end of this course students will be able to: