Testimonials
I have attended the RCA Facilitator workshop and
it is a "real eye-opener." One cannot fully appreciate the content
of this course until you experience it.
- Field Safety Coordinator, Pilgrim
Constuction Company
The
Apollo Root Cause Analysis Facilitator training
course was great. Out of well over 200 classes I have taken in a 30
year aviation career, your class may be the best one I have ever
attended.
- Maintenance Planner,
Boeing
I completed another awesome RCA - Vacuum pump
over heated to 180 degrees C on three occasions - I was able to
identify eight root causes.I am now going to make it an annual
performance requirement this financial year for my team to complete
the Root Cause Analysis training course. Your teaching techniques
really work and I liked your style. I think in 20 years of taking
training your lessons are the ones that have stuck the most with
me.
- Electrical Engineering Team
Leader, The Bragg Institute
Problem solving is one of the most critical
factors in improving customer satisfaction for our organization.
This training session was an incredible opportunity for my team to
explore a proven methodology to help us all to think and look at
problems in a new way. I'm looking forward to my team and myself
using this methodology to improve our application availability.
- Director of Information Systems,
Prudential Insurance
Thank you for the considered response to
my Reality Chart, I appreciate the time you have taken to review
it. The flash point temperature/heat generation/friction cause and
effect relationship was the subject of much deliberation, and it's
the sort of thing that becomes easier and more clear the more you
are exposed to this RCA methodology. I received my certificate in
the mail this week. Thanks again for the course and all the follow
up!
- Graduate Reliability Engineer,
Dampier Salt
Shell E&P has adopted the Apollo RCA
methodology world-wide as our core RCA methodology… The methodology
is scalable. It can be used for any size and complexity of
problem/failure investigation… The Apollo RCA methodology works and
will lead you to problem resolution.
- Engineering Advisor, Shell
E&P.
Thank you for your kind help and time devoted. I
totally agree with comments, especially on PPE and logical mistakes
I've made. Will do lots more practice on RCA. I really enjoy the
software. I'm sure this tool will definitely help my job. Again
thank you very much and best regards.
- Sustainability Manager,
Orica.
Just wanted to let you know that the course in
Melbourne was fantastic. Ned was great and kept us all awake
and interested which is no easy thing especially after a carb
loaded lunch.
- Change Manager, Australia Submarine
Group.
Again, thanks for your time and enthusiasm in the
training as it makes a big difference in getting people
engaged.
- Safety Engineer,
Raytheon.
You might be pleased to know that a couple of the
attendees have expressed how they have found the training to be
exceptionally valuable. An engineer is currently using this RCA
method for all his incident investigations and reports while a
technician has expressed how this has even impacted his personal
life. That technician has expressed how this way of thinking has
helped him improve his relationships in the sense of asking
questions to find out the cause before pointing fingers and letting
emotions takeover situations.
- Continuous Improvement
Co-ordinator, DownerEDI.
It is amazing the mental gear change you need to
make in your thinking - once done and practised it would become
second nature, but it really does take some rewiring to get it
right first time. Once you have changed it things become robust in
terms of explanation and interrogation and as you point out on the
course, solutions follow easily.
- Maintenance Superintendent, Gold
Miner.
I really enjoyed the course
and did come away from the course with some useful information.
Working with people in other more "higher risk" industries who
regularly "problem-solve" was also a great help and benefit over
the two days. I had found out about the Apollo method by word of
mouth and started by reading Dean Gano's book "Apollo Root Cause
Analysis - A New Way of Thinking" but found some of the "concepts"
difficult to fathom. Attending this course has provided a lot more
clarity.
- Support Systems Manager,
Sugar Australia.
I learnt a lot about problem solving. I
thought I knew how to problem solve but after experiencing a
strategic process to follow makes a night and day difference to how
I now look at problems. Also makes me more confident to take on the
challenge of investigating any event; hopefully a simple one first
though! Specifics and simplicity are my key take aways.
- Graduate Reliability Engineer, BHP
Billiton