Course Overview
- A 1 day introduction to effective problem solving using Root Cause Analysis
- This is a perfect first course into effective problem solving and a required course for anyone who participates in Root Cause Analysis
- Students will learn how to apply RCA to both simple systems and complex groups of systems
Course Key Learning
- The students will learn root cause analysis. They will work several instructor - led exercises that build upon each other to learn how to identify causes and to recognize the difference between actions and conditions.
- The students will be exposed to a new way of thinking about a problem and learn a step by step method to solve any problem the work place can present.
- Each module builds upon the progression of effective solution generation in an approach that complements the RCA Facilitator Course and its methodology.
Course Modules
- Problems types
- Problem definition: what, when, where
- Why "who" is not important
- Causes and time lines
- 5 Whys and beyond
- Cause and effect charts
- The need for evidence
- Solution brainstorming
- Solution qualification
- Selecting effective solutions!