Course Overview
The purpose of this course is to improve the knowledge and skills of root cause analysis facilitators to increase their problem-solving effectiveness and facilitation management skills. This course is suitable for experienced facilitators who are conducting a lot of investigation and would like to fine-tune their skills to become an expert in the method.
Course Key Learning
This course is for people who have previously completed the 2-day Facilitators course. The course goes beyond basic methodology and teaches students effective skills that help them to become expert facilitators. Students will learn practical skills that will help them to better understand the management and process of effective facilitation.
Course Modules
- Critical Elements of Successful Facilitation
- Facilitation Exercises
- Interview Exercises
- Managing Incidents
- Essential Elements of Managing a Root Cause Analysis Program
- RealityCharting® Exercises
- Databases and Tracking Actions
- Analyzing Systemic Causes