RCA Participants Course

Course Overview

• A 1 day introduction to effective problem solving using Root Cause Analysis
• This is a perfect first course into effective problem solving and a required course for anyone who participates in Root Cause Analysis
• Students will learn how to apply RCA to both simple systems and complex groups of systems

Course Key Learning

• The students will learn root cause analysis. They will work several instructor - led exercises that build upon each other to learn how to identify causes and to recognize the difference between actions and conditions.
• The students will be exposed to a new way of thinking about a problem and learn a step by step method to solve any problem the work place can present.
• Each module builds upon the progression of effective solution generation in an approach that complements the RCA Facilitator Course and its methodology.

Course Modules

• Problems types
• Problem definition: what, when, where
• Why "who" is not important
• Causes and time lines
• 5 Whys and beyond
• Cause and effect charts
• The need for evidence
• Solution brainstorming
• Solution qualification
• Selecting effective solutions!