RCA Facilitators Course

Course Overview

• The purpose of this course is to provide students with the knowledge and skills necessary to facilitate an effective problem analysis.
• This course is ideal for anyone whose job involves problem-solving. As a minimum, all supervisors and lead personnel should take this course.
• Course is run over 2 days during which the participants will apply everything learned to solve an exercise problem. Each student will be given the opportunity to facilitate a group in effective analysis.

Course Delivery

• This course is delivered in two formats, available to the Public or Client-based
  • In-Person Classroom: Course delivered over 2 days (an additional 3rd day option available for client-based courses)
  • Virtual Instructor-Led: 15 hours delivered in 6 x 2.5 hour blocks over 3 days (8.30am to 11.00am and 1.00pm to 3.30pm)

Course Key Learning

• The course provides a working knowledge of the Apollo Root Cause Analysis™ methodology. This is the most popular course, and the one taught in all public seminars. It assists anyone in understanding fundamental problem-solving processes and how to facilitate an effective investigation.

Course Modules

• Problems
• Problem definition - what, when, where
• Why "who" is not important
• Causes and time lines
• 5 Whys and beyond
• Review of RealityCharting® software and practical experience using the software to generate charts and reports
• Cause and Effect Chart creation
• The need for evidence
• Solution brainstorming
• Solution qualification
• Selecting effective solutions
• Group facilitation skills
• Common traps
• Incident investigation - program elements
• Accreditation