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Course Overview

  • The purpose of this course is to provide students with the knowledge and skills necessary to facilitate an effective problem analysis.
  • This course is ideal for anyone whose job involves problem-solving. As a minimum, all supervisors and lead personnel should take this course.
  • Course is run over 2 days during which the participants will apply everything learned to solve an exercise problem. Each student will be given the opportunity to facilitate a group in effective analysis.

Course Delivery

  • This course is delivered in two formats, available to the Public or Client-based
    • In-Person Classroom: Course delivered over 2 days (an additional 3rd day option available for client-based courses)
    • Virtual Instructor-Led: 15 hours delivered in 6 x 2.5 hour blocks over 3 days (8.30am to 11.00am and 1.00pm to 3.30pm)

Course Key Learning

  • The course provides a working knowledge of the Apollo Root Cause Analysis™ methodology. This is the most popular course, and the one taught in all public seminars. It assists anyone in understanding fundamental problem-solving processes and how to facilitate an effective investigation.

Course Modules

  • Problems
  • Problem definition - what, when, where
  • Why "who" is not important
  • Causes and time lines
  • 5 Whys and beyond
  • Review of RealityCharting® software and practical experience using the software to generate charts and reports
  • Cause and Effect Chart creation
  • The need for evidence
  • Solution brainstorming
  • Solution qualification
  • Selecting effective solutions
  • Group facilitation skills
  • Common traps
  • Incident investigation - program elements
  • Accreditation
What is the course duration? arrow icon
  • The duration of the in-person classroom public course is 2 days.
  • An optional third day is available for on-site courses to allow for a full-day workshop to facilitate actual workplace incidents
  • The virtual instructor-led course is 15 hours total, with 6 x 2.5 hour time blocks split across 3 days. 

Industries that will benefit? arrow icon
  • Oil and Gas
  • Mining
  • Power & Utilities
  • Aviation
  • Manufacturing Plant
  • Repetitive Manufacturing
  • Food and Beverage
  • IT
  • Healthcare
  • Retail & Customer Service

Who should attend? arrow icon
  • Engineers
  • Project Engineers 
  • LEAN Specialists 
  • 6 Sigma Black Belts
  • Maintenance Analysts
  • Maintenance
  • Designers Engineers
  • Safety Representatives
  • Operators
  • Administrators
  • Maintenance trades
  • Graduates
  • Continuous Improvement Personnel
  • Business Analysts
  • IT Professionals
  • Human Resources Personnel
  • Supply Chain Specialists
  • Logistics Specialists
  • Customer Service Personnel
  • Healthcare Case Managers
  • Healthcare Process Improvement Specialists

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