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Course Overview

The purpose of this course is to provide the knowledge and skills necessary to conduct a thorough incident investigation.

Course Key Learning

Incidents occur every day in a workplace. The failure of people, equipment, the environment and management systems to behave as expected cause most of these incidents. Incidents and injuries are always undesirable. Investigating incidents is important to learn what went wrong so repeat occurrences can be prevented. In this workshop, attendees will learn why to conduct incident investigations and how to capture information vital for performing an effective root cause analysis. The root cause analysis portion of an event investigation is covered in RCA201

Course Modules

  • Benefits of Incident Investigation
  • Role and qualification of an Investigator
  • Team selection
  • Data collection at site
  • Interview techniques
Industries that will benefit arrow icon
  • Oil and Gas
  • Mining
  • Steel
  • Automotive
  • Energy
  • Manufacturing Plant
  • Repetitive Manufacturing
  • Food and Beverage
  • IT
  • Healthcare
  • Retail & Customer Service

What is the duration of the course? arrow icon
  • The course duration is 1 day for onsite or in-person training
  • The course is 7.5 hours for virtual instructor-led training (3 x 2.5 hour blocks over 2 days)


Who should attend? arrow icon
  • Engineers
  • Reliability Practitioners
  • Project Engineers/managers
  • LEAN Specialists
  • 6 Sigma Black Belts
  • Maintainers
  • Designers
  • Safety officers
  • Team leaders
  • Operators
  • Managers
  • Continuous Improvement Personnel
  • Business Analysts
  • IT Professionals
  • Human Resources Personnel
  • Supply Chain Specialists
  • Logistics Specialists
  • Customer Service Personnel
  • Healthcare Case Managers
  • Healthcare Process Improvement Specialists

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