Course Overview
The purpose of this course is to provide the knowledge and skills necessary to conduct a thorough incident investigation.
Course Key Learning
Incidents occur every day in a workplace. The failure of people, equipment, the environment and management systems to behave as expected cause most of these incidents. Incidents and injuries are always undesirable. Investigating incidents is important to learn what went wrong so repeat occurrences can be prevented. In this workshop, attendees will learn why to conduct incident investigations and how to conduct investigations that get to the root causes and help prevent further incidents.
Course Modules
- Benefits of Incident Investigation
- Role and qualification of an Investigator
- Team selection
- Data collection at site
- Interview techniques
- Incident causal analysis
- Cause & Effect chart production
- Reporting incl. recommended solutions
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Industries that will benefit
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- Oil and Gas
- Mining
- Steel
- Automotive
- Energy
- Manufacturing Plant
- Repetitive Manufacturing
- Food and Beverage
- IT
- Healthcare
- Retail & Customer Service
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What is the duration of the course?
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The course duration is 1 day
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Who should attend?
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- Engineers
- Reliability Practitioners
- Project Engineers/managers
- LEAN Specialists
- 6 Sigma Black Belts
- Maintainers
- Designers
- Safety officers
- Team leaders
- Operators
- Managers
- Continuous Improvement Personnel
- Business Analysts
- IT Professionals
- Human Resources Personnel
- Supply Chain Specialists
- Logistics Specialists
- Customer Service Personnel
- Healthcare Case Managers
- Healthcare Process Improvement Specialists